Colorado CNA Practice Exam

Which of the following is an ombudsman's responsibility?

1. Administering medication

2. Conducting staff training sessions

3. Investigating and resolving resident complaints

4. Managing financial records

The correct answer is: Administering medication

The responsibility of an ombudsman primarily revolves around investigating and resolving resident complaints. This role is crucial in healthcare and long-term care settings, as it serves to advocate for the rights and needs of residents. The ombudsman acts as a mediator between the residents and the facility, ensuring that any issues, concerns, or complaints raised by the residents are heard and addressed appropriately. In the context of the other choices: administering medication is typically a task assigned to nursing staff, as it requires specific medical training and licensing. Conducting staff training sessions is the responsibility of management or designated training personnel within a facility, not an ombudsman. Managing financial records falls under the purview of financial or administrative staff, who handle budgeting, payroll, and other financial responsibilities. Thus, the role of the ombudsman is vital for maintaining the quality of care and ensuring that the voices of the residents are heard and respected, making it clear that investigating and resolving resident complaints is the correct choice.